Delivery & Returns
We prioritize the safe arrival of our artisanal Japanese goods. Here is how we ensure your ritual of calm arrives exactly as intended.
Standard UK Delivery
Our standard service ensures your order arrives within 3-5 working days across the United Kingdom. We use discreet, climate-controlled packaging to protect every bag of coffee and every leaf of matcha.
Express Delivery
For urgent requests or weekend deliveries, we offer a priority service. Orders dispatched within 24 hours are dispatched via next-day courier, guaranteeing your ritual starts without delay.
International Shipping
While we primarily serve the UK, we are expanding our reach. International shipping is available for select regions, with transit times varying based on destination and customs clearance.
Returns & Exchanges
If your order arrives damaged or if you wish to exchange for a different size or product, please contact our team within 14 days of receipt. We handle all returns with the utmost care.
Delivery & Returns
Standard Returns
We accept returns within 30 days of delivery for unused products. Items must be returned in their original packaging and condition.
Refund Process
Once we receive your returned item, we will process your refund to the original payment method within 5-7 business days.
Exchanges
If you wish to exchange an item for a different size or variant, please contact our team to arrange a collection or shipping.
Exclusions
We regret that we cannot accept returns for opened coffee bags or tea leaves once brewed, as they are considered consumed.